POLICIES

In order to make your stay more comfortable, we have developed the following resort policies. These policies, and guidelines are meant to provide an enjoyable environment for everyone while staying on ROLF property.

By signing a policy agreement, guests acknowledge that they have received, read, and understand these policies, and that they are agreeing to comply with all terms contained in them. Primary guest(s) will receive a link via confirmation email and must sign within 24 hours of booking. 

DEPOSITS: If you book 8 to 365 days in advance, you will pay a deposit equal to 50% of your lodging balance. We will charge the remaining balance automatically, on the morning of your arrival, to the card on file. If you book less than 7 days in advance you will pay in full at time of booking.

CANCELLATIONS: Reservations canceled more than 30 days prior to the arrival date are eligible for a refund of the deposit, less a 5% processing fee.

REQUEST FOR RESCHEDULE: Schedule changes can be made up to 30 days prior to your arrival by calling our office.

REFUNDS: Cancellations made less than 30 days from your arrival date are not eligible for a refund of your deposit, and the remaining balance of your reservation will be debited from your card on file on the arrival date if we are unable to book your cabin at the last minute to another party.

Reservations are not eligible for refund due to weather forecasts, rain, river conditions, temperature, road conditions, or other natural conditions that do not prevent access to and operation of River of Life Farm. Weather conditions in the Ozarks can change rapidly, and guests are encouraged to prepare accordingly (See “Force Majeure” for exceptions).

“No Shows” will be charged the full rate of the reservation.

Force Majeure: River of Life Farm shall not be liable for delays, interruptions, cancellations, or inability to provide accommodations or services due to circumstances beyond its reasonable control, including but not limited to acts of God, floods, tornadoes, severe storms, wildfires, earthquakes, government actions, public health emergencies, utility outages, road closures, or other events that render the property unsafe, inaccessible, or unable to operate.

In the event River of Life Farm determines that a force majeure event prevents the property from operating safely or providing the accommodations reserved, guests will be offered, at management’s discretion, either a refund of amounts paid or the opportunity to reschedule their stay for a future date.

CHECK IN & DEPARTURE TIME: Official time for check in is 3 p.m. Checkout time is 11 a.m.

EARLY DEPARTURES: Early departures will be charged the full amount of reservation. Please understand that we cannot re-rent your cabin without sufficient notice.

MINIMUM STAYS: We require a two night minimum on all weekend stays. If you are looking for a single night during the week please give us a call and we will make every effort to accommodate your needs.

HOLIDAY WEEEKEND MINIMUM STAYS: The following holiday weekends require a 3 night minimum stay- Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas.

QUIET TIME: From 9:30 p.m. until 8:30 a.m. please respect your neighbors and notify staff if you are not able to enjoy your stay due to excessive noise.

PETS: We have one pet-friendly cabin, the Dogwood, and we welcome one friendly dog with a $100 pet fee. Dogs must remain on a leash at all times while on the property and are not permitted on the floating shuttles.

We do not accept pets of any kind in the other cabins. If the policy is broken, we will require a cleaning fee equal to a 1 night stay. Service animals are an exception to this policy.

VISITORS: Your cabin fees are based on the number of people listed on the reservation. This does not include additional visitors. If you are expecting any visitors for any length of time during your stay please notify the office. All guests must be registered.

SMOKING: Smoking is strictly prohibited in all of our cabins. You are welcome to smoke outside. If the policy is broken, we will require a cleaning fee equal to 1 night stay.

ALCOHOL: Many Resorts and float companies are choosing to ban alcohol. We choose NOT to do that! HOWEVER, We expect you to be sensible and reasonable with your consumption of alcohol. Behavior that creates risk or a hostile environment for others will not be tolerated, and your stay will be terminated immediately without refund.

GLASS CONTAINERS: No glass containers (long neck beer bottles or wine coolers) of any kind are allowed outside of the cabins. This will be strictly enforced. It is also illegal to take glass on the river.

AIR CONDITIONING/HEAT: Please do not tamper with the air conditioners or heaters. If you are having difficulty operating the equipment in your cabin please notify staff so that we can help.

FIRE RINGS/GRILLS: Do not move any of the fire rings or charcoal grills for any reason.

TREES/FIREWOOD: Please do not cut or tear tree limbs from any of the trees! We have fire wood for sale by the office.

DAMAGES: You will be responsible for damages beyond normal wear and tear to the cabin.

CANOE, RAFT, KAYAK DAMAGE: We expect normal wear and tear on our canoes and equipment. In the event a canoe or equipment is damaged beyond normal wear and tear, we expect only the repair expense of the canoe. You will be charged the wholesale price of lost paddles, life jackets and cushions. A $60 retrieval fee will be charged for abandoned or lodged canoes, rafts, or kayaks.

LIABILITIES: All cabins, hiking trails, and equipment are used at your own risk. ROLF is not responsible for accidents, injuries or loss of property by theft, fire, accident, or act of God.

DATA AND PRIVACY POLICIES

At River of Life Farm, we are committed to protecting the privacy and security of our guest’s personal information.

For this purpose, only the PRIMARY GUEST has the authority to make changes, modify guest information, and receive details regarding payment history (The primary guest may designate an additional person on the reservation as an authorized party for information sharing).

We collect only the information necessary to process reservations and comply with all applicable legal and financial requirements. We do not sell or share guests’ information with third parties for any purpose.

PAYMENT SECURITY
River of Life Farm utilizes a secure third-party reservation and payment processing system. Credit card information is processed and stored using industry-standard encryption and security measures in accordance with applicable payment card industry (PCI DSS) requirements, as well as applicable state and federal laws governing payment security and consumer data protection.

DATA STORAGE AND SECURITY
Guest information is maintained within secure reservation and business management systems that employ commercially reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of personal information.
Access to guest information is limited to authorized personnel whose job responsibilities require it.

LEGAL DISCLOSURE
River of Life Farm may disclose guest information only when required by law, court order, subpoena, or other lawful governmental request.

POLICY UPDATES
This Privacy & Data Protection Policy may be updated periodically to reflect changes in business practices, technology, or applicable legal requirements.

Please contact us if you have any questions at 417-261-7777